1. Using Core Application
  2. 'En Route' Activity Status

'En Route' Activity Status

You can set an ordered, a not-ordered, or a non-scheduled activity in the route as 'En route'. However, to set the ‘En route’ status for an activity that isn't the first activity in the route, you must have the permissions similar to the ‘Start’ activity. You must have the 'Allow activity reorder inside the route' and the 'Allow activity move from non-scheduled pool to scheduled one' permissions.

When you enable the En route Support feature, you can't use the activity bundling feature. You can perform the activities that don't require travel (non-travel activities) according to the order in the route. However, after you set ‘En route’ for an activity, you can't perform a non-travel activity.

You can change the activity status to 'En route' in these scenarios:
  • At the beginning of the day
  • After a break
  • After completing the previous activity
After you set the 'En route' status, you can perform these tasks:
  • Change the activity and work on a different activity

  • Stop the travel and move the activity to another day or resource

  • Cancel the 'En route' activity
  • Move the 'En route' activity
When you set 'En route' for an activity, the application adjusts the travel time according to your location (with real-time traffic) despite existing Service Window, Access hours, or SLA and updates the ETA. If you've configured a Message Scenario to notify your end customers, they are notified. The Where is My Technician page shows the actual On the Way status with an updated ETA. Routing excludes the activities with En route status from optimization.
Note: Real-time traffic is available only if you've a valid license for Oracle Field Service Enterprise edition.
If your organization has enabled the 'En route Support' feature and you don't set an activity as 'En route', then:
  • Oracle Field Service doesn't consider you as on the way to an activity until you set the "En route" status.
  • Travel time isn't recalculated.
  • If you've configured a Message Scenario to notify your customers, they aren't notified.
  • Where is My Technician page doesn't show the "On the way" status and your position and track.