Change the Status to En Route at the Beginning of the Day or After a Break

You can set the 'En route' status through the My Route or Activity details page, or through the Activity hint. This is possible only if your administrator has configured the ‘En route’ button for your user type.

1. Log in to Oracle Field Service.
2. Activate your route.
3. Go to the My Route or the Activity details page. Or, click the hint for the activity for which you want to change the status.
4. Click En route.
   The ETA is updated with the Real-Time Traffic, regardless of the existing Service Window, Access hours, or SLA and the travel starts immediately. It is NOT a best practice to use the en route status when you are not going to a customer site. The landing page shows the activity in the En route tile.

   If there is an alert for the activity, the color of the alert takes precedence over en route in the Dispatch Console. For example, if you set an activity as 'En route' and the activity is likely to lose the SLA, Dispatch Console shows the color configured for the SLA alert.

   Sometimes you may agree with a customer to meet earlier than the Service window, Access hours, or SLA specified in the appointment. If the time of arrival calculated on the 'En route' page is at least 15 min earlier than the beginning of the time window, then you customer is notified with an appropriate message. For example, 'For this activity SLA window starts at 18:00'.

   When an activity doesn't have the resolved coordinates, the device location is not available, or the device is offline, then a corresponding message is displayed on the map of the 'En route' page. The message could be 'Activity location cannot be found', 'Cannot identify your location', or 'Map is not available when offline'.

   Caution: Don't use the 'En route' status if you want to arrive earlier and wait near the customer site. The status change updates the ETA and sends a notification.