1. Using Core Application
  2. ‘Position In Route’ in an Activity Lifecycle

‘Position In Route’ in an Activity Lifecycle

The Position in Route field is displayed on several pages and it is consistent throughout the activity lifecycle.

These points define the logic for the way the Position in Route field is displayed:

  • The Position in Route field is applicable to all scheduled ordered activities (pending, started, completed, not done, and suspended), except for canceled activities. If in a route there are some completed activities, the started activities could have a higher value for Position in Route than the first activity.

  • Not Scheduled Ordered, Not Scheduled Not Ordered, and Scheduled Not Ordered activities don't have a defined position in the route.

  • Ordered or not ordered status cannot be defined manually for repeating, mass, and default activities for a shift. For such activities ordered or not ordered is calculated automatically based on the Service Window or Time Slot. If Service Window is filled up for an activity, it is shown and considered as ordered.

  • Setting of order for Not Scheduled activities makes sense only to define the order of the activities, before they are scheduled.

  • The behavior of the Position in Route field for activities that are on a bucket is same as the behavior of the Position in Route field for non-scheduled activities.

  • The sequence of activities is consistent throughout all activity statuses.

  • Activities in started, complete, and not done statuses display the Position in Route field as a number.

These points describe how the Position in Route field works:
  • You can change the value for Position in Route depending on the constraints of these settings:

    • "Support of not-ordered activities" option on the Add Activity type page.

    • "Allow activity reorder inside the route" option on the User Types (Activity Management section) page.

    • "Allow selection of the next activity on Complete" option on the User Types (Activity Management section) page.

  • You don’t see the "Not Ordered" option, if "Support of not-ordered activities" is not selected on the Add Activity type page.

  • You can change the order, if you have selected "Allow selection of the next activity on Complete" on the User Types (Activity Management section) page, but only by filling the "Next activity" field on the Complete page.

  • You can change the value of Position in Route, if these conditions are satisfied:

    • The visibility of the field on User Types is read-write or mandatory.

    • "Allow activity reorder inside the route" is selected on the User Types page.

    • The activity status is Pending.

  • You cannot change the value of Position in Route, if these conditions are true:

    • The visibility of the field on User Types is read-only.

    • "Allow activity reorder inside the route" is not selected on the User Types page.

    • Activity is in the final state (started, completed, not done, suspended, cancelled status).

This table describes the values of Position in Route on various pages. Be aware that the values depend on the Activity Type and the User Type settings.
Page Activity Status/Position Position in Route Field Values
Activity details Non-scheduled Ordered, Not Ordered
Add activity Non-scheduled Ordered, Not Ordered
Add activity First scheduled activity Not Ordered, Ordered position 1 (First)
Add activity Next activity after a started activity Not Ordered, Ordered position 2 (First)
Add activity Last activity Not Ordered, Ordered position 2 (First), Ordered position 3 (Last)
Activity details Any Pending activity Ordered, Position 3 (After Default Customer Activity Type - regular)

This read-only field states the position of the activity and the name of the previous activity.