Working with Debriefing
Debriefing involves documenting the time and materials used during an activity. You can click the Debrief button on an ongoing activity to record time, expenses, or materials information for an invoice report. You can save this information and obtain the customer’s signature.
You can use the debriefing process to report:
- Labor: Includes travel time and working time (measured in hours)
- Parts: Parts and materials used while performing the activity
- Charges: Any extra charges such as tolls or parking (measured in money spent)
The Debriefing page provides seamless integration between Oracle Fusion Field Service and Fusion Service Logistics. When you complete an activity, Debriefing items are automatically updated in Fusion Service Logistics. Additionally, any debrief data entered while offline is securely saved. After a mobile worker is back online, this data is updated in Service Logistics.
All parts, labor, and expense items are stored in the installed inventory pool of the corresponding customer activity. The invoice is saved as a PDF file to the file property of the activity. You can share the Debriefing data with other users using email or messaging applications installed on your device.