When inventory has been installed and specifically configured, you can send certain
information to it using a service request.
For example, if the piece of inventory is a cable box, you might need to send the
list of channels or you might send a test message to make sure that the connection
is working.
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Mark the piece of equipment as installed in the application.
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From the list of the installed equipment, click the serial number of the piece
of inventory to which the information will be sent.
The Inventory details page
displays.
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Click Hit Inv.
The Send request page
displays.
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Select the request and hit types from the drop-down lists.
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Click Submit.
The page refreshes with the request
details.