When inventory has been installed and specifically configured,
you can send certain information to it using a service request.
For example, if the piece of inventory is a cable box,
you might need to send the list of channels or you might send a test
message to make sure that the connection is working.
-
Mark the piece of equipment as installed in the application.
-
From the list of the installed equipment, click the serial number of the piece of inventory
to which the information will be sent.
The Inventory details page displays.
- Click Hit Inv.
The Send request page
displays.
- Select the request and hit types from the drop-down lists.
- Click Submit.
The page refreshes with the request details.