1. Administering Oracle Field Service
  2. Available Placeholders on the Localization Tab

Available Placeholders on the Localization Tab

This table gives the placeholders that you can add to the text on the Localization tab of the Where is My Technician theme.

Placeholder When You Can Use Values
{TECHNICIAN_NAME} Available in all activity statuses except "notAssigned". Can be used for translations:

  • First line of status text shown when the activity is already assigned to a mobile worker Default value: Will arrive between

  • Second line of status text shown when the activity is already assigned to a mobile worker Default value: {ARRIVAL_TIME_RANGE}

  • First line of status text shown when the mobile worker is on the way Default value: Arriving in about

  • Second line of status text shown when the mobile worker is on the way Default value: {ETA}

  • Mobile worker info text when the appointment is assigned Default value: {TECHNICIAN_NAME} is your mobile worker

  • Mobile worker info text when the mobile worker is on the way Default value: {TECHNICIAN_NAME} is on the way

  • Mobile worker info text when the mobile worker has arrived Default value: {TECHNICIAN_NAME} has arrived

  • Feedback form ratio field title Default value: How was {TECHNICIAN_NAME}'s service?

 Holm, Billy

Mr. Billy

Billy
{ETA} Available for "onTheWay" activity status. ETA is calculated based on Google data. If Google data is not available, then Oracle Field Service ETA is used. Can be used for translations:

  • First line of status text shown when the mobile worker is on the way Default value: Arriving in about

  • Second line of status text shown when the mobile worker is on the way Default value: {ETA}

To use the {ETA} placeholder, you must ensure that the resource and your customer are in the same time zone.

 2 hours

42 minutes

less than 1 minute

The ETA is always displayed in English.
{ARRIVAL_TIME_RANGE}

This place holder is applicable only if you select the 'Time notified, Delivery window, Service window' option for Arrival time on the Attributes tab.

Available for "notAssigned" and "assigned" activity statuses and when delivery window or service window are not empty. Can be used for translations:
  • For "notAssigned" activities the arrival window is used according to the availability of these values and their priority:
    1. Time Notified:
      1. Service window
      2. Value returned via Outbound response message
    2. Service Window
    Default value of the first line of the status text shown when the activity is ordered and isn't assigned to a mobile worker yet: A mobile worker will arrive between. Default value of the second line of the status text shown when the activity is ordered and isn't assigned to a mobile worker yet: {ARRIVAL_TIME_RANGE}

  • For the activities assigned to a mobile worker, the arrival window is used according to the availability of these values and their priority:
    1. Time Notified:
      1. Delivery Window
      2. ETA
      3. Service Window
      4. Value returned via Outbound response message
    2. Delivery Window
    3. Service Window

      Default value of the first line of the status text shown when the activity is already assigned to a mobile worker: Will arrive between

      Default value of the second line of the status text shown when the activity is already assigned to a mobile worker Default value: {ARRIVAL_TIME_RANGE}

      For more information about how to use 'Time Notified', see the How to Use 'Time Notified' topic.

 8:15 AM - 8:45 AM

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