Use Cases and their Launch Conditions

This table gives the launch conditions that you can use, when you create Message Scenarios to add the tracking URL for Where is My Technician.

Scenario	Launch Condition
Confirm a scheduled appointment	'Activity created' when an activity is scheduled on a bucket and is not yet assigned to a mobile worker.
Introduce a mobile worker assigned to an appointment	'Activity created' when a mobile worker is assigned to an activity or when an activity is re-assigned to another resource.
Remind about a service days before	'There is a specified number of days prior to activity' or other from the Reminders section to notify that the scheduled service date is approaching.
Notify if the mobile worker has changed	'Activity created' if the activity is re-assigned to another mobile worker.
Notify if the service has moved to a future date	'Activity is moved' if the activity is rescheduled to a future date. Use this message to make a URL available starting from the day the activity is moved to.
Notify that the mobile worker will arrive soon	'Next activity is about to start' if the mobile worker has completed the previous activity and is on the way to the end-customer.
Request feedback when the mobile worker has finished a service and left	'Activity completed', 'Activity not done', and 'Activity suspended' when you want to ask for feedback.
Resend message if the service or gateway fails	"Sending will time out in" and/or "Number of attempts on 'failed' status"
Cancel an activity	Activity is canceled. You must add a new Blocking Condition, Activity Type [aworktype].