You can show Communicated Window on the {ARRIVAL TIME RANGE}
placeholder. You can set the value for Communicated Window through a
Message Step with the Outbound API using 'send_message'. If you set the value, it will be used
on the Where's My Technician page, instead of the Delivery Window or Service window. If
Communicated Window isn't populated, then Delivery Window or Service
window is shown. You can choose to use ETA, Delivery Window, or Service Window as
Communicated Window. For example, you can save the ETA, which you
communicated to your customer the Where is My Technician page shows this time, even if the
mobile worker adjusts the previous activity. This way, the feature also prevents the application
from updating the agreed time automatically.
-
Navigate to .
-
Open the message scenario that you've configured for Where is My Technician.
If not configured, set the Recipient to Customer in the Settings
Tab.
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Select the Customer notification time field and select the value that you want
to display for Communicated Window.
You can select either Service window, Delivery Window, or ETA. You can set a
custom window using the Outbound API ‘send_message’. For using ‘send_message’, see the
Outbound API documentation.
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Open the Where is My Technician theme and go to the Localization
tab. Click the {ARRIVAL TIME RANGE} placeholder.
{ARRIVAL TIME RANGE} is available only for "Not Assigned" and "assigned"
activity statuses. The value you've selected for
Customer notification
time in the message scenario is shown on the Where is My Technician page. If
you've configured the
Communicated Window field to receive the
value from an outbound API response using ‘send_message’, it's displayed.
The {ARRIVAL
TIME RANGE} shows the arrival window according to availability of these values and their
priority:
Note: If ‘Communicated Window’ is set with a custom window, this value isn't
removed or changed if the activity is moved to another resource or bucket. You must
consider this behavior in your design and make any necessary updates to the window
according to your business process.
| Page |
Activity on the Bucket (Not Assigned) |
Activity Assigned to a Mobile Worker (Assigned) |
| Days before screen |
- Communicated Window:
- Service window
- Value returned via Outbound response message
- Service Window
|
- Communicated Window
- Delivery window
- ETA
- Service window
- Value returned via Outbound response message
- Delivery Window
- Service window
|