Edit the Work Zone Key in Oracle Fusion Field Service

A work zone key helps you identify a work zone with a short name. The work zones that you create are automatically assigned with the key or convention that you define on the Edit Work Zone Key drawer. By default, ZIP/Postal Code is the work zone key in the application. Work zones must maintain unique keys, regardless of the organization they belong to. This means that even if two work zones are related to different organizations, they can't share the same key.

Before you start

Make sure that the User Type you're associated with has Read-write access to the Business Rules page.

Note: You can use Maintenance Work Order and Maintenance Operation fields in work zone keys. Supported fields include Organization Code, Work Center Code, and DFFs of type Character and Number. The activity must include the Maintenance Work Order ID and Maintenance Operation ID.

Here's what to do

1. In Fusion Setup and Maintenance, go to Navigator > My Enterprise > Offering Setup. Select the Field Service offering. In the Scheduling and Dispatch functional area, select the Work Zones task. The Work Zones page displays all the work zones you've created so far.
2. Select Add next to Work Zone Key in the header area.
   The Edit Work Zone Key drawer opens.
3. To retain ZIP/Postal Code as the key and just change the length of the key, change the number in first column. In the next field, select whether you want the entire key as case insensitive, or just the first letter.
4. Select Update.
   The changes are applied to the existing work zone keys. If the key size exceeds 50 characters, it's truncated to 50.
5. To add a new field as the key, in the Edit Work Zone Key drawer select the required checkbox in the Not Configured section.
6. Add the length of the key in the first column. In the next column, select whether you want the entire key as case insensitive, or just the first letter.
   If you've selected multiple fields (a combination of fields), you must add the length of the key for each field. If the value of the field or property is lower than the length, the application populates the remaining length with 'space' characters. This is done for all the fields and properties the Work Zone is built from.
   When the application creates a Work Zone key from all the fields and properties, it trims the Work Zone key and removes all the spaces from the right to the left until the first non-space character is met.
7. Click Update.
   The newly added field is displayed in the Configured section.