Verify Whether the URL is Generated for the Message Step

Sometimes, you may want to verify whether a message was generated with the tracking URL and sent to the customer. You can use the Messages button on the Activity details page to verify.

Advantages:

• Quality Assurance: Ensures that customers receive accurate and functional tracking links.
• Customer Experience: Prevents service delays caused by missing or invalid tracking URLs.
• Operational Efficiency: Reduces troubleshooting time for customer inquiries related to tracking issues.
• Accountability: Enables verification of communication sent through the Oracle Fusion Field Service system.

Use Cases:

• Post-Launch Verification: After creating or modifying a message scenario, confirming that the URL is embedded correctly.
• Customer Support Validation: When a customer claims they have not received a tracking link.
• Troubleshooting: Investigating delivery issues for email, SMS, or other notification channels.
• Audit and Compliance: Verifying outbound communication content for quality control.

Here's how you can verify whether a message is generated with the tracking URL:

1. Configure the Messages button for the Activity details page.
2. Open the Activity details page for the activity for which the customer has to get the tracking URL.
3. Click Messages.
4. Use the Status, Delivery channel, Recipient, or Any filters.
   The messages that match the criteria appear.
5. Find the message step for which you want to verify the URL.
6. Click a line of the message step and verify the Body text of the message.
   The URL must be present.