View Activities Canceled Through the Where is My Technician Page

This feature enables administrators and dispatchers to identify when a customer cancels an activity directly from the Where is My Technician (WMT) tracking page. The cancellation is clearly marked in the activity’s historical records, allowing operations teams to differentiate between cancellations initiated internally and those triggered by customers. When your customer cancels an activity through the Where is My Technician page, you can determine that it is canceled by your customer, on the Activity details page.

Advantages:

• Provides visibility into customer-initiated cancellations without requiring follow-up communication.
• Improves operational clarity by distinguishing between internal and external cancellation sources.
• Supports accurate reporting and analytics for service performance and customer behavior trends.
• Enhances customer service workflows by allowing quick response to cancellations.

Use Cases:

• Customer-Initiated Cancellation Tracking: A customer decides not to proceed with a scheduled appointment and cancels via the WMT page.
• Service Optimization: Dispatchers can reassign resources quickly upon detecting a customer cancellation.
• Customer Behavior Analysis: Businesses can track frequency and timing of customer-initiated cancellations for process improvement.

1. Open the Activity details page for the activity that is canceled by your customer.
2. Go to the History tab.
3. Look for the line item that has WMT(customer) in the User column.