Configure the capacity area to calculate quota at a day
level. This option is useful for the business with a fluctuating capacity
on a daily basis of the week. For an example, increased number of
installations on weekends and Mondays while the trouble calls increase
on the rest of the days.
- Select Quota.
- Select a capacity area from the left-hand pane.
- Click the Configuration icon.
- Select the day check box and in the Quota
by Day section, select the preferred unit to manage quota:
in minutes: Select this option to
manually enter quota as a number of minutes allowed to book the activities.
as % of capacity available by calendar: Select this option to enter the total available capacity percentage
that can be used to book the activities. When you enter quota as percentage,
the quota value is automatically calculated in minutes
Reduce quota by volume of activities not assigned
to any capacity category:
- Click Save.
The selected configuration is saved.