Configure Oracle Fusion Service

You can use the 'Oracle Fusion Service to Oracle Fusion Field Service Integration OIC Recipe' for real-time data updates between Oracle Fusion Service and Oracle Fusion Field Service. You can enable this recipe by configuring a new Application Type namely 'Fusion Service' from within the Oracle Fusion Field Service Applications page.

To enable the integration flow from Oracle Fusion Field Service:

1. Configure the Oracle Integration Cloud (OIC) application from within the Applications page.
   This is used as the integration channel between Oracle Fusion Service and Oracle Fusion Field Service, follow these steps:
2. Configure a new application of type 'Oracle Fusion Service'.
   1. Navigate to the Configuration page.
   2. Click Applications.
      This screenshot shows the Applications page.
      
      
   3. In the Applications page, click Add Application on the header.
      The Add Application dialog box is displayed.
   4. Select Oracle Fusion Service and Service Logistics as the Application Type.
      Note: When you add, retry, reconfigure, or modify an Oracle Fusion Service and Service Logistics application, Oracle Field Service displays a Confirm Prerequisites dialog box. Before continuing, confirm that you have exposed the Work Order setup and created the SOA Operator job role in Fusion Service. For more information, see Confirm Prerequisites Before Configuring an Oracle Fusion Service Application.
   5. Configure the end point details of Oracle Fusion Service.
      This table lists the end point details to be provided on the Add Application dialog box.

   Field	Description
   Application Name	Name of the application to be displayed on the Applications page.
   URL	Oracle Fusion Service application URL . Note: This field supports URL of the format 'https://<host>' only.
   User Name	Oracle Fusion Service user with 'IT Security Manager' job role. With privileges for: Setup and Maintain Applications Setup Service Setup Service Work Order
   Password	Password for this user.

3. Select an existing channel in the Oracle Integration field.
4. Check the connectivity using the test connection button and make sure that the end points configured are valid.
   If the host is invalid, the message 'Host unreachable'. Please check credentials' is displayed.

What to do next

This table lists the validations and warnings:

Warnings	Description
Host unreachable. Please check credentials	"Endpoints for configuring CX Service is not reachable."
The service is temporarily unavailable. Please try again later	"CX Service is temporarily down."
Configuration is in progress.	"CX Service configuration is in progress"
Unable to configure the service. Please retry	"CX Service configuration failed. You can retry the configuration by clicking the option menu or by clicking the retry button inside the application details page."
Configured successfully	"CX Service configuration completed"
Unable to configure the service. Please retry	CX Service configuration failed. You can retry the configuration by clicking the option menu or by clicking the retry button inside the application details page. When you retry the configuration, Oracle Field Service displays the Confirm Prerequisites dialog before continuing.