1. Message Scenario Configuration Guide
  2. Edit a Message Scenario

Edit a Message Scenario

Each scenario consists of one or more start steps (and, in some cases, inner steps) that you can edit.

  1. Click Configuration.
  2. Click Message Scenarios under Subsystems and Integrations.

    The Message Scenarios page opens.

  3. Select the appropriate message scenario from the left panel.
  4. Do one of the following:

    • Click the title of the message scenario step you wish to edit.

    • Click Image of selection icon next to the message scenario step, and select Modify from the drop-down list.

    The Modify scenario step dialog box opens. The dialog box contains four tabs from which you can specify the settings related to message generation:

    • Settings Use this tab to modify the basic parameters of the message generated at a certain scenario step, that is, how, when, and where it should be sent.

    • Patterns Use this tab to modify the content of the message to be sent.

    • Conditions Use this tab to modify the blocking conditions, that is, the conditions under which the message should not be generated at this step.

    • Next steps Use this tab to modify the conditions of the subsequent steps that you want to run.