Assign Activities to Temporary Resources
Normally routing considers activities from a given bucket and routes it down through the children in the hierarchical tree. However, there could be a situation where a resource must be temporarily assigned to work in an area, which is not part of the parent resource hierarchy. To handle such situations, routing can be configured to use resources from different parts of the resource tree.
Select the Work zone support check box on the Business Rules screen.
Assign one (or more) work zones common with the routing bucket to the resource on the Resource work zones screen. You must assign the Work Zone to the resource, and not to the parent organization unit. Work Zones assigned to the parent Organization Unit (bucket or organization) will not be used for this purpose.
On the routing plan editor, open the Filters section and check the Use resources outside the routing bucket check box.
Suppose that you have enabled the Organizations option and you have more than one organization defined. In this case, the activities are routed to the temporary resource only if the resource's organization matches with either the bucket's organization or the organization of any bucket or organization unit down the hierarchical tree. Suppose that you run a routing plan simultaneously on two (or more) buckets, which could be at different levels, but share the same resources that are either temporarily assigned or present in the tree hierarchy. The subsequent plans are paused until the previous plans finish running. This might lead to a delay in displaying the routing run results.