Test a Routing Strategy
After you set up a new routing strategy or make changes to an existing routing strategy you can review the effectiveness using three different reports.
Routing Comparison Report: This report displays the same statistical data about two separate routing runs so that you can compare the results. See Comparing two Routing Runs for more information.
Routing Module Report: This report displays statistics about the routing results so that you can assess the effectiveness of your routing strategy. See Assess Summary Data about Routing Strategies for more information.
Do not make changes to your routing strategy until you have accumulated at least five days of data. The more data the system has to interpret, the more meaningful the results are.
Change one routing setting at a time. If you change more than one setting at a time, you cannot be sure which setting caused the effect you see in the results.