Broadcasting New Activity Automatically

Whenever an activity is created in a bucket, Routing can automatically broadcast it to multiple users simultaneously.

Only resources with matching work skills, work zones, and active calendars are included during an activity broadcast. See the Assignment and Fallback options for Activity Broadcasting section in the Oracle Field Service Using Routing Service Guide for more information.

After an activity is broadcasted, the New activity header displays in the Collaboration window and the resource has an option to accept or reject the activity assignment.

The activity is assigned to the first resource who accepts the activity. If the assignment fails or times out, the application triggers an alert to the users.

When a resource accepts the activity, other resources in the same Collaboration window see the message,

Activity reassigned to another user.

A resource who rejects the activity sees the message,

You have rejected the activity reassign.

Note: The Accept, Reject, and Timeout options work in the same way when you use the Activity Move option in the Collaboration window to transfer the activity.