Troubleshooting Configurations
These common problems can be easily corrected with a change to your configuration settings. Check the suggested solution or contact Oracle support for more help.
| Problem | Reason |
|---|---|
| The Start Conversation link does not display in the Hints box. | The Start Conversation action must be added to the Hint context. You may need to define the association between the resource and the hint. |
| Details about the moved or shared item do not appear in the chat window. | Click Expand in the upper right corner
of the message. That will give you the space you need to view the
details. The fields in Manage view that contain this information could also be empty. Contact Oracle support to help you define the details in the Resource details in chat, Activity details in chat, or Inventory details in chat context. |
| The activity icon does not have a name next to it in the chat window. | The identify activity context has not yet been defined. |
| The inventory icon does not have a name next to it in the chat window. | The Identify equipment by context: has not yet been defined. |
| Cannot move inventory items | The OFSC Location has not yet been activated. See the Oracle Fusion Field Service Location User Guide for instructions. |