Initiate a Group Message

Subject to visibility settings and collaboration user groups defined in the system, you can send messages to a group of users simultaneously.

You need to have access to user groups to access this feature. You can select more than one user groups at a time.

To initiate a Group Message (Broadcast or Conference):

1. From the Collaboration window, click the new conversation icon .
2. Click Group Message.
3. Click User Group and select the appropriate group from the list.
4. Click Next.

   The Message Type window opens.

   
   
   
5. Select the message type icons from the following Show User options:

   • Broadcast: Recipients cannot see each other and their responses.

   • Conference: All users can see each other and their responses.

6. If you select message broadcasting, setup:
   • Click Expiry to set the expiry time in minutes, hours, and days for the broadcasted message. The maximum limit for the expiry period is 10 days.

     Note: The expiry period for system chats and automatic broadcasting/activity chats is defaulted to 1 day (24 hours).

     • You can change the default value of 1 day (24 hours) based on your preferences only for group message and location broadcasting. However, you cannot change the default value of 1 day (24 hours) for activity broadcasting and automatic activity broadcasting.

     • The system broadcasting chats delivered to a user is available in active chats for 24 hours from the time of last message received in the same chat. The system broadcasting chats are moved to history after the 1-day (24 hours) period.

     • The automatic broadcasting chats delivered to a user is available in active chats for 24 hours from the time of last message received in the same chat. However, the automatic broadcasting user cannot view chats after the expiry period.

     • If there is an expired system or a new activity chat present in an active chat window, then all new messages are added to a new system message or to a new activity chat and the user can view both the expired and new system or activity chats in the active chat window.

     Also, the expiry period is displayed in the recipient's window.

   • Click Acknowledgement to activate acknowledgement notification for your broadcasted messages. You can view the acknowledgement statistics when the receivers acknowledges the message. You can also setup Acknowledgement when the broadcast has started.

7. Click Show Users to view the list of recipients. You can view ten users at a time till you reach 100 users.
8. Click Start Broadcast or Start Conference as per your need.

   The group message is initiated.