Initiate a Group Message

You can use Collaboration to start a group message when you need to reach multiple users at once. Group messages can be set up as either a conference (two-way chat) or a broadcast (one-way announcement).

Start a Group Message:

1. From the Collaboration window, click the new conversation icon.
2. Click Group Message.
3. Select the recipients by choosing from User Groups, Collaboration Groups, Org Units, or Buckets.
   • The participant list is collapsible to make it easier to review selections when you have many recipients.
   • Click Show All to display the complete list of selected users if not all are shown initially.
   • Use View Past Participants to see users who were included in previous group messages, even if they’re no longer part of the current group.
4. Click Next.
5. Choose whether to start a Conference or a Broadcast.
   Note:

   • Choose a conference when you want two-way interaction. You can include up to 1,000 participants. If more than 1,000 users are selected, the conference option is disabled.
   • Choose a broadcast when you need to send information quickly without replies. You can include up to 25,000 users. If more than 25,000 users are selected, the broadcast cannot be sent.