1. Using Collaboration Service
  2. Share Files from your Device

Share Files from your Device

You can share files, documents, and images in one-to-one conversations, helpdesk chats, or in group conversations such as conferences or broadcasts. You can also upload a file from your device gallery to another user using the Collaboration window. Recipients can either view or download the shared files to their devices.

Before you start

  • Ensure that the Allow file sharing via chat option is enabled for the Oracle Fusion Field Service Mobile app users.

  • Ensure that the file storage is set up in the application for using the Share Image functionality.

  • Ensure that the file types that you attach include DOC, DOCX, ODT, PDF, XLS, XLSX, ODS, ODP, PPT, PPTX, TXT, CSV, RTF, and all types of supported image types including GIF format.
  • Ensure that the maximum size of a file you can share is 5 MB.

To share files:

Here's what to do

  1. From your device, log in to Oracle Field Service as a Mobile worker or as a back-office user.
  2. Navigate to the Collaboration window and then click the new conversation icon This image shows the New conversation icon..
  3. Search for a user and select it, or select a user from your Address Book.
  4. Click the Attachment icon This image shows the Attachment icon.in the message input box.
  5. You can perform any of these options:
    • Click Attach File and select a file from the local drive. You can attach multiple files from the local drive. You can also add text along with the file while sending.
    • Click Attach Image to select an image or multiple images and share it with the user. After selecting an image to send, the sender will be able to view them as a thumbnail within the text box of collaboration. You can also add text along with the image while sending.
      Note: You can also copy and paste images from your local device into the message text box to share the images. This option is only available for images.
    The file types that you can attach include: DOC, DOCX, ODT, PDF, XLS , XLSX, ODS, ODP, PPT, PPTX, TXT, CSV, RTF, and all types of image files. The maximum size of a file you can transfer is 5 MB. You can see an appropriate error messages when you attach an unsupported type of file, or the file size exceeds 5 MB. The selected file or the photo captured is uploaded to the chat window. The recipient can preview the image and download the file (if required).
  6. You can perform the following tasks before sharing the file:
    TaskDescription
    View File as a Thumbnail View the selected files as a thumbnail within the message text box of collaboration that you are planning to share.
    Delete File Click the cross icon on the thumbnail to remove the selected file. You can use this feature to delete an incorrect file before sharing.
    Note:
    • The selected image is automatically re-sized to 800 pixels (width) within the chat area.
    • The above steps may vary based on the device and the operating system.
    • If GIF images are sent, the images are displayed with animations in the image.

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