1. Using Cloud Portal for Oracle Field Service
  2. Enable or Disable Internet Caching

Enable or Disable Internet Caching

If you're using Oracle Field Service with Oracle Integration and you want your IP address to be added to the allowlist, you must disable internet caching just for the end point that's required for the integration. You can use the Content acceleration option in the Service Console to manage the internet caching.

You must disable content acceleration to prevent caching in these scenarios:

  • To configure your environment for private access over VPN or FastConnect.

  • To integrate Oracle applications (for example, integration through Oracle Cloud). Disabling this feature retains API requests within the Oracle network, reduces the rate of errors, and enhances integration reliability.

  • To add your IP addresses to allowlist for integration with Oracle.

Follow these steps:

  1. Sign in to Oracle Cloud Console (or Oracle Cloud Portal) and open the Service Console.

  2. Go to the instance for which you want to disable internet caching. If your instance domain isn't oci, then four domain names are displayed. If your instance domain is oci, then two domain names are displayed. Select the domain for which you want to disable internet caching.

  3. Click the actions menu and select Content acceleration.
  4. Click Enabled and then click Update. Internet caching is updated for the domain and Enabled becomes Disabled. 'Internet caching is disabled' is displayed next to the domain name.