1. Using Cloud Portal for Oracle Field Service
  2. Register your Domain to Enable DKIM

Register your Domain to Enable DKIM

You must register your domains and subdomains to use a custom email reply address for the communication that's sent by . This means, the email reply address you use is other than the default fs.ocs.oraclecloud.com or etadirect.com. This procedure helps you register the domain or subdomain for all your environments together.

Before you begin: Ensure that you've access to the DNS configuration of your domain and that you can make the required changes. If you're unsure about any step, consult with your IT team or relevant technical personnel for help.

  1. Sign in to Cloud Portal or Cloud Console.
  2. Click Service Console > Email Domain Authentication.
  3. Click Add Domain in the Registered Domains section.
    The Register Email Domain dialog box appears.
  4. Specify the domain or subdomain to register and click Register.
    For example, add your_business_unit.your_company.com. Domain registration begins and runs for a few minutes. When the domain is registered successfully, the DKIM Signing Status changes from Creating to Pending DNS.
  5. To view the configuration requirements for the domain, click Show Instruction.
    The details required to configure the domain are displayed.
  6. Configure your DNS setup for the domain as required, using the instructions shown on the Configuration Instructions page.

    Use only the system-generated CNAME Record and CNAME Value for all the email sending regions as shown on the Configuration Instructions page. After the DNS changes are applied, detects and updates the DKIM Signing Status from Pending DNS to Active. For more information about using the custom domain name in a Message Scenario, see the Message Scenario Configuration guide.

    Note:

    • You can register up to five (5) domains or subdomains per subscription.

    • Registering a domain doesn't automatically include its subdomains.

    • Registering and configuring a domain applies to the entire subscription and adding or changing Message Scenario steps are unique to each environment.

    • You can’t change the domain after you register it. To change, you must delete the current domain and then add a new one.

    • If you delete a domain and then re-register it, you must update the DNS setup, as the CNAME record and its value are generated with the new settings.