Promise Metrics
You can measure your customer's promises in nominal and currency terms. Here are the formulated metrics for Promises:
-
Broken Promise Amount
-
Broken Promise Count
-
Broken Promise Percent
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Broken Promise Amount Percent
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Promise Amount
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Promise Count
Let's understand these metrics with an example:
Scenario
Say you're discussing the outstanding transactions with your customer. Your customer said that they're willing to pay for 10 of their transactions on an agreed upon date. So, you created 10 promises with total transaction amount of 1,000 USD due on the promised date. Your customer fails to make payment of 700 USD on the promised due date for 5 of the transactions. Now, here's what the table will show as the metric result for the customer:
|
Promise Metric |
Resulting Value |
|---|---|
|
Promise Count |
10 |
|
Promise Amount |
1000 USD |
|
Broken Promise Count |
5 |
|
Broken Promise Percent |
50% |
|
Broken Promise Amount |
700 USD |
|
Broken Promise Amount Percent |
70% |