Adoption Success Measurements

Each organization should define targets based on its invoice volume, supplier profile, operating model, and rollout goals.

Measurement area	Example measures
Operational performance	Recognition rate, invoice-automation rate, exception rate, invoice-processing volume, average correction volume, and policy-violation volume.
Efficiency	Reduction in manual entry, reduction in invoice-review effort, reduction in repeated corrections, reduction in manual attribute population, and reduction in processing cycle time.
Quality	Supplier-recognition accuracy, invoice-attribute recognition accuracy, Business Unit derivation accuracy, Invoice Completion accuracy, bulk-reprocessing accuracy, and anomaly false-positive rate.
Controls	Number of marked invoices, percentage of marked invoices requiring corrective action, override frequency, and recurring control exceptions.
User adoption	Active users, training participation, user feedback, exception-resolution time, and support-request volume.