Getting Started with Oracle Cloud Applications
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Getting Started with Oracle Digital Assistant for Fusion Applications
HTML PDF
Describes how to do general tasks, such as configure, access, set up, export, import, and upgrade digital assistant for your Oracle Fusion Cloud Applications.
Managing and Monitoring Oracle Cloud
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Using Case Management
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Describes how to use Case Management features and components in Oracle CX Sales and Oracle Fusion Service.
Using Common Features
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Provides help for end user features that are common across Oracle Fusion Cloud Applications.
Using Help Desk
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Describes how to use the features and components of Help Desk.
Using Knowledge Management
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Describes how agents, self-service users, and authors can use knowledge management.
Using Knowledge Management in the Redwood User Experience
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Describes how users can author articles for their knowledge base to support customers.
Using Oracle Transactional Business Intelligence
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Using Service Center in the Classic User Experience
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Describes how to use service features and components in Oracle Fusion Service.
Using Service Center in the Redwood User Experience
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Describes how to use Service Center in the Redwood user experience
Case Management: Questions and Answers
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Questions and answers for Case Management.
Digital Customer Service Questions and Answers
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Questions and answers for Oracle Digital Customer Service.
Fusion Service Questions and Answers
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Questions and answers for Fusion Service.
Help Desk: Questions and Answers
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Questions and answers for Help Desk
Implementing and Using Journeys
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Describes tasks to configure, set up, and use Journeys.
Implementing Case Management
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Describes how to implement Case Management features and components in Oracle CX Sales Oracle Fusion Service.
Implementing Digital Customer Service
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Describes how to set up Digital Customer Service for Oracle Fusion Service.
Implementing Help Desk
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Describes how to set up components and features of Help Desk.
Implementing Knowledge Management
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Describes how to set up knowledge management components and features.
Implementing Knowledge Management with the Redwood User Experience
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Describes how administrators can implement knowledge management maintenance and ongoing operations tasks.
Implementing Service Center with the Classic User Experience
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Describes how to set up service components and features of Fusion Service.
Implementing Service Center with the Redwood User Experience
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Describes implementing Service Center with the Redwood user experience
Understanding Import and Export Management for Sales and Fusion Service
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Describes how to import legacy and other data into Oracle Sales and Fusion Service using Import and Export Management, and export data out of these applications.
Using Functional Setup Manager
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Describes how to use Functional Setup Manager to manage implementation projects, execute task lists, and migrate data between application instances.
Administering Knowledge Management
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Describes how administrators can perform knowledge management maintenance and ongoing operations tasks.
Oracle Applications Cloud Licensing Information User Manual
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Details third-party licensing information for Oracle Applications.
Integrating Fusion Service with Field Service
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Outlines the implementation and configuration steps required to integrate, create, and update processes on service work orders in Oracle Fusion Service with activities in Oracle Field Service.
Integrating Fusion Service with Field Service Questions and Answers
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Contains questions and answers regarding integrating Oracle Fusion Service with Oracle Field Service.
