Getting Started with Oracle Cloud Applications
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Getting Started with Oracle Digital Assistant for Fusion Applications
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Describes how to do general tasks, such as configure, access, set up, export, import, and upgrade digital assistant for your Oracle Fusion Cloud Applications.
Managing and Monitoring Oracle Cloud
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Using Case Management
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Describes how to use Case Management features and components in Oracle CX Sales and Oracle Fusion Service.
Using Common Features
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Provides help for end user features that are common across Oracle Fusion Cloud Applications.
Using Help Desk
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Describes how to use the features and components of Help Desk.
Using Knowledge Management
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Describes how agents, self-service users, and authors can use knowledge management.
Using Knowledge Management in the Redwood User Experience
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Describes how users can author articles for their knowledge base to support customers.
Using Oracle Transactional Business Intelligence
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Using Service Center in the Classic User Experience
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Describes how to use service features and components in Oracle Fusion Service.
Using Service Center in the Redwood User Experience
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Describes how to use Service Center in the Redwood user experience
Case Management: Questions and Answers
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Questions and answers for Case Management.
Digital Customer Service Questions and Answers
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Questions and answers for Oracle Digital Customer Service.
Fusion Service Questions and Answers
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Questions and answers for Fusion Service.
Help Desk: Questions and Answers
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Questions and answers for Help Desk
Implementing Case Management
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Describes how to implement Case Management features and components in Oracle CX Sales Oracle Fusion Service.
Implementing Customer Data Management for Sales and Fusion Service
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Describes how to implement the Customer Data Management components and features for Oracle Sales and Oracle Fusion Service such as duplicate identification, duplicate resolution, address verification, and data enrichment.
Implementing Digital Customer Service
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Describes how to set up Digital Customer Service for Oracle Fusion Service.
Implementing Help Desk
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Describes how to set up components and features of Help Desk.
Implementing Knowledge Management
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Describes how to set up knowledge management components and features.
Implementing Knowledge Management with the Redwood User Experience
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Describes how administrators can implement knowledge management maintenance and ongoing operations tasks.
Implementing Service Center with the Classic User Experience
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Describes how to set up service components and features of Fusion Service.
Implementing Service Center with the Redwood User Experience
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Describes implementing Service Center with the Redwood user experience
Understanding Import and Export Management for Sales and Fusion Service
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Describes how to import legacy and other data into Oracle Sales and Fusion Service using Import and Export Management, and export data out of these applications.
Understanding Scheduled Processes
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Describes the scheduled processes for Oracle Fusion Cloud Customer Experience and contains guidance on how to use them.
Using Functional Setup Manager
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Describes how to use Functional Setup Manager to manage implementation projects, execute task lists, and migrate data between application instances.
Administering Knowledge Management
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Describes how administrators can perform knowledge management maintenance and ongoing operations tasks.
Administering Oracle Transactional Business Intelligence
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Best Practices for Scheduled Processes
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Provides guidelines and tips for ensuring that scheduled processes run smoothly and quickly.
Creating a Business Intelligence Cloud Extract
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Describes how to extract Oracle Fusion Cloud Applications data and load it into a data warehouse.
Creating Analyses and Dashboards in Oracle Transactional Business Intelligence
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Creating and Administering Analytics
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This guide gives you instruction on creating, editing, and embedding analytics in Oracle Sales and B2B Service applications.
Extract Data Stores for Sales and Fusion Service
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Extract Data Stores for Sales and Fusion Service
Oracle Applications Cloud Licensing Information User Manual
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Details third-party licensing information for Oracle Applications.
Subject Areas for Transactional Business Intelligence
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Provides descriptions, business questions, and security roles for the subject areas in Engagement Cloud.
Configuring and Extending Applications
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Describes how to use runtime tools such as Page Composer or flexfields to configure and extend Oracle Fusion Cloud Applications.
Configuring Applications Using Application Composer
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Describes how to use Application Composer to configure and extend Oracle Applications Cloud.
Groovy Scripting Reference
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Explains the basics of using the Groovy scripting language to enhance your Oracle Applications Cloud offerings.
Securing Sales and Fusion Service
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Describes how to enable user access to Oracle Sales and Oracle Fusion Service functions and data.
Security Reference for Common Features
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Provides a reference of roles, role hierarchies, privileges, and policies as delivered for use by all offerings.
Security Reference for Sales and Fusion Service
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Provides a reference of roles, role hierarchies, privileges, and policies as delivered for the Oracle Sales and Oracle Fusion Service offerings.
Integrating Fusion Service with Field Service
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Outlines the implementation and configuration steps required to integrate, create, and update processes on service work orders in Oracle Fusion Service with activities in Oracle Field Service.
Integrating with Oracle Transactional Business Intelligence
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REST API for Chat in Oracle Fusion Service
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You can use the REST API for Chat in Oracle Fusion Service to create and manage chat engagements.
Whether you're experienced with or new to REST, use this guide to find what you need, including:
A quick start that walks you through a simple request example. Detailed descriptions for each REST API endpoint.
REST API for Common Features in Oracle Fusion Cloud Applications
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Last Updated April 2024 You can use Oracle REST APIs to view and manage data stored in Oracle Fusion Cloud Applications.
Whether you're experienced with or new to REST, use this guide to find what you need, including:
A quick start how-to that walks you through a simple request example. Use cases that provide real-world solutions with code examples. Detailed descriptions for each REST resource. Some REST resources have more than one version. In the Tasks section, when you expand a resource that has more than one version, you'll notice that the main folder contains subfolders, such as 11.13.18.05 and v1 (latest), corresponding to the available resource versions. Resources that don't have a newer version continue to appear without any change in their folder structure. You can find additional details on how to work with the different resource versions in the Quick Start and other topics in the Get Started section.
REST API for Knowledge Management in Oracle Fusion Service
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You can use Oracle REST APIs to view and manage data stored in Knowledge Management in Oracle Fusion Service.
Whether you're experienced with or new to REST, use this guide to find what you need, including:
A quick start that walks you through a simple request example. Detailed descriptions for each REST API resource.
REST API for Knowledge Management with the Redwood User Experience
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You can use Oracle REST APIs to view and manage data stored in Knowledge Management with the Redwood user experience.
Whether you're experienced with or new to REST, use this guide to find what you need, including:
A quick start that walks you through a simple request example. Detailed descriptions for each REST API resource.
REST API for Sales and Fusion Service in Oracle Fusion Cloud Customer Experience
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You can use Oracle REST APIs to view and manage data stored in Oracle Fusion Cloud Applications.
Whether you're experienced with or new to REST, use this guide to find what you need, including:
A quick start how-to that walks you through a simple request example. Use cases that provide real-world solutions with code examples. Detailed descriptions for each REST resource. Some REST resources have more than one version. In the Tasks section, when you expand a resource that has more than one version, you'll notice that the main folder contains subfolders, such as 11.13.18.05 and v1 (latest), corresponding to the available resource versions. Resources that don't have a newer version continue to appear without any change in their folder structure. You can find additional details on how to work with the different resource versions in the Quick Start and other topics in the Get Started section.
SOAP Web Services for Common Features
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Describes SOAP web services to integrate with or extend Oracle Fusion Cloud Applications.
SOAP Web Services for Sales and Fusion Service
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Describes SOAP web services to integrate with or extend Oracle Sales and Fusion Service.
Tables and Views for Common Features
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Describes tables and views for common features within Oracle Fusion Cloud Applications.
Tables and Views for Sales and Fusion Service
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Describes tables and views for Oracle Sales and Fusion Service.