About Work Order Attachments

You can associate attachments to work orders using the standard attachment framework. If you choose to use attachments, your users can use the standard page layouts to associate documents to a work order.

The public REST API for work orders also supports attachment association. Functional privileges are seeded to control permission to associate and remove attachments.

Attachments can be added in Oracle Field Service and are synchronized back to Fusion Service.

Attachments can't be synchronized from Fusion Service to Oracle Field Service.

If you want to use attachments:

• The prebuilt integration flows to the Oracle Field Service application don't automatically transmit work order attachments. The flow that supports attachments is included in the par file you download in the Import the Oracle Integration Flows topic of this guide.

• Oracle Field Service doesn't have predefined fields that are named for attachments, but there are two fields in Oracle Field Service that you can use. For more information about those fields, refer to the Create Administrator Defined Properties topic in this guide.