Create a Fusion Service Integration User Account
All inbound requests from Oracle Field Service to Fusion Service are routed through Oracle Integration. To make the update in Fusion Service, Oracle Integration initiates the SOAP APIs for Fusion Service that are exposed in the Oracle CX Sales and Fusion Service Catalog.
To initiate the Oracle CX Sales and Fusion Service Catalog, you must create a unique user called the Integration User Account user.
Create the Integration User
First, create the new user:
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Sign in to Oracle CX Sales using administrator privileges.
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Using Navigator, navigate to My Team > Users and Roles.
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In the Manage Users page, click Create.
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Complete the fields as shown on the following table.
Field
Value
Last Name
SERVICE_APP_ICS_ID
Email
Enter a valid email.
Hire Date
Enter the current date.
User Name
SERVICE_APP_ICS_ID
Person Type
Employee
Legal Employer
Select a valid legal organization from the list of values.
Business Unit
Select a valid business unit from the list of values.
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Click Save and Close.
Create the SOA Operator Job Role
Now that the user is created, you create the new job role:
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Using Navigator, select Security Console in the Tools section.
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Click Create Role.
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Complete the fields as shown on the following table.
Field
Value
Role Name
SVC
Soa
OperatorRole Code
SVC_SOA_OPERATOR
Role Category
CRM - Job Roles
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Navigate to the Role Hierarchy train stop and click Create Role.
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Search for the SOA operator role and click Add Role Membership.
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Click Close.
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Navigate to the Summary train stop and verify the SOA operator role shows up in the Role Hierarchy section.
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Click Save and Close.
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Click OK on the confirmation message.
Assign Job Roles and Setting Password for Integration User
Users must be associated with roles and privileges in Oracle Authorization Policy Manage APM on the Oracle Elements Server
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Using Navigator, navigate to the Users tab in Security Console.
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Search for the SERVICE_APP_ICS_ID user.
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Open SERVICE_APP_ICS_ID and click Edit.
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Click Add Role.
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Search and select Customer Service Representative.
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Click Add Role Membership.
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Search and select Employee.
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Click Add Role Membership.
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Search and select Resource.
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Click Add Role Membership.
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Search and select SVC SOA Operator.
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Click Add Role Membership.
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Click Done.
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Click Save and Close.
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Click Reset Password.
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Update the password then click Reset Password.
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Click Done to sign out of the Security Console.
The Integration User is now set up and is used in the Oracle Integration User connection to Oracle Fusion Service. To verify the integration user was set up correctly, sign in to Oracle Fusion Service using the user credentials.