Expose the Work Order Setup

If the work order setup tasks don't appear in the Service offering, expose them with the following steps. If they're already exposed, you can skip this section.

Caution: Before you begin, make sure you know how your company is completing the integration setup. Options for Setting Up Your Integration

Note: You must have a role that contains the following privileges to perform this task:

• Setup and Maintain Applications

• Setup Service

• Setup Service Work Order

To expose the integration setup tasks:

1. In the Setup and Maintenance work area, go to the following:

   • Offering: Service

   • Functional Area: Change Feature Opt in link

2. Select the Enable check box for the Work Order.

3. Click Done.

   • You're returned to the Service Setup window.

   • Notice that Work Orders now appear in the Functional Areas list.

4. Click Work Order.

   • The three required setup tasks are displayed.

   • To view additional optional tasks, change the Show list of values to All Tasks.