How do I do enable dynamic links for email notifications in Help Desk?

Adding dynamic links in email notifications for help desk allows recipients the ability to drill directly into a help desk request from an email notification. Here's how to enable:

First, make sure you've set the ORA_SVC_ENABLE_DYNAMIC_LINKS_FOR_HELPDESK_NOTIFICATIONS profile option to Yes.

1. In Setup and Maintenance search for the Manage Service Request Dynamic Links task.
2. Click the object Service_Request_HRHD.
3. Click Add.
4. Select the business unit (BU) and enter the URL to the object detail page.

   To get the required URL: Navigate to a Help Desk request from a different window.

   1. Copy the URL. For example:https://fa-wzzd-pintlabfadev.fa.ocs.oc-test.com/fscmUI/redwood/helpdesk/edit-hrhd?srNumber=HRHD0000007026
   2. Remove everything from the URL after the question mark (?) and add the following: (srNumber={0}
   3. The final URL that you enter should look like this: https://fa-wzzd-pintlabfadev.fa.ocs.oc-test.com/fscmUI/redwood/helpdesk/edit-hrhd?srNumber={0}
5. Click Save.

6. Configure a notification trigger. How do I enable notifications?

   Be sure you're defining a notification trigger for a Help Desk request.