1. Implementing Digital Customer Service
  2. Create an Internal Customer Account

Create an Internal Customer Account

Before creating the Digital Customer Service developer or administrator users, an internal customer account must be created for use by these users.

The internal customer account lets you associate your staff to a specific account. An account key is required when creating a new Digital Customer Service user.

Note: You only need to create the internal customer account once. This internal customer account can be used by all Developers and Administrators.

To create an internal customer account:

  1. Sign in to Oracle Fusion Service.

  2. Navigate to the Service work area and click Accounts.

  3. Click Create Account.

  4. Enter the Name.

    Note: The name that you enter in this field represents the AccountKey that you need to use in the Create Digital Customer Service Developers topic. This is true only if the value of the profile option SVC_CSS_ACCT_KEY_FIELD hasn't been changed.

  5. Select Customer from the Type menu.

  6. Click Save and Close.