Create and Publish a Rule for Web Chat

Now create a new rule to load Web Chat.

1. Click Rules in the navigation bar of Engagement Engine

2. Click Create New Rules.

3. Enter a rule name in the Rule Name field.

4. Enter a description in the Rule Description field.

5. Click the Rule Evaluation Cycle drop-down list and select the required evaluation cycle.

6. Click Add Action in the Do this area, and then select Web Chat > Load.

7. Select one of the Web Chat components from the Choose component drop-down list.

8. Click Add Condition in the Conditions area and add a condition (optional)

9. Select the actions you'd like to perform in the Do this when not met section if the conditions you define are not met (optional).

10. Save the rule, associate it with a site, and then publish it.

For more infromation on Engagement Engine, refer to:

• Overview of Rules
• Site and Rule Association
• Site Publishing