Enable the Implicit Grant in the Digital Customer Service Application
If you're using a template prior to 20C, you may need to perform this step. Enable the implicit grant in the Digital Customer Service applications security settings by doing the following:
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In Visual Builder, open the Digital Customer Service application.
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From the navigator panel, select the Web Applications icon.
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Select dcs from the list.
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Click the dcs tab in the work area.
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Click the Security sub tab, and make sure Enable implicit grant is selected.