1. Implementing Digital Customer Service
  2. Import Configuration Data Into the Production Environment

Import Configuration Data Into the Production Environment

Now you import the data into your production environment.

Note:

You perform this step in your Fusion Service environment.

  1. Sign in to Fusion Service as administrator or setup user.

  2. In the Setup and Maintenance work area, go to the following:

    • Offering: Service.

    • Functional Area: Digital Customer Service.

  3. From the Actions drop down list, select Import, then Create New.

  4. Click Yes to dismiss the Warning dialog box.

  5. In the Import Offering Setup Data work area, click Browse and select the compressed file you downloaded in the previous step.

  6. Click Submit, and then click OK to confirm the import.

  7. Click the Waiting for manual import link.

  8. In the Resume Import Setup Data window, click Yes to resume the import.

  9. When the status reads Ready for data validation, you can validate it using the Manage Proxy User Configuration task.