1. Implementing Digital Customer Service
  2. Overview of Migrating Users to Self-Service Optimization

Overview of Migrating Users to Self-Service Optimization

Self-Service User Optimization makes it possible to use Identity Cloud Service for authentication.

With Identity Cloud Service you have a sign-in page that you can configure, along with email notification and immediate login access after registration. This enables you to scale Self Service Optimization to a much larger number of users than would occur in many B2C scenarios.

During the registration approval process, the SVC_CSS_USE_FA_AS_IDP profile option determines the overall behavior.

Here are the profile option settings:

  • If the profile option is set to TRUE, the user account is created in the Identity Store managed by Fusion Service, and then copied over to Identity Cloud Service.

  • If the profile option is set to FALSE, the user is created directly in Oracle Identity Cloud Service.

A user that's created in the Fusion Service Identity Store, with the SVC_CSS_USE_FA_AS_IDP profile option set to TRUE, must also be enabled for Self-Service Optimization prior to having access to the Digital Customer Service application. The user migration process enables these user accounts.

Here are some terms to keep in mind during your setup:

  • Self-Service Optimization enabled Digital Customer Service application: A Digital Customer Service application that's Self-Service Optimization enabled is configured to send all Fusion Service requests through the Proxy User Data Service.

  • Self-Service Optimization enabled user account: When Self-Service Optimization is used, the user is always authenticated by Oracle Identity Cloud Service. A user account with the same User ID value may or may not exist in the Fusion Service Identity Management Store. A user account in Oracle Identity Cloud Service is considered to be Self-Service Optimization enabled only if the GUID of the Oracle Identity Cloud Service user account is stamped on a contact record representing the Oracle Identity Cloud Service user account in Fusion Service.

  • Self-Service Optimization user migration: Self-Service Optimization user migration is the process that ensures the GUID of an Oracle Identity Cloud Service user account is stamped on a contact record representing the Oracle Identity Cloud Service user account in Fusion Service.