Manage Registration Requests

Registration requests are sent to Oracle Fusion Service for users intending to use Digital Customer Service features. Administrators must then determine whether the request should be approved or rejected in the Service work area in Fusion Service.

This topic explains how to accept and reject registration requests in Fusion Service.

Note: Account Administrators can also use the Digital Customer Service application to select multiple pending self-service registration requests to approve or reject.

Approve Registration Requests

This topic describes how to approve registration requests in Oracle Fusion Service.

To approve registration requests:

1. Sign in as a user with a role that includes the Customer Self-Service Administrator duty role.

2. Navigate to the Service work area and click Registration Requests.

   The Self-Service Registrations screen is displayed. By default, a list of pending self-service registrations is displayed.

3. Click the Actions list, then select Approve .

4. Select one or more pending registration requests that you want to approve.

5. Click the Approve (# Selected) button.

   Note: The number sign (#) represents the number of registration requests selected.

   The Requests to Be Approved dialog box appears.

6. (Optional) In the Reason for Approving text box, enter a reason.

7. Click the Approve button.

   A message appears, confirming the number of approved registration requests. The approved requests no longer appear in the pending list.

   Note: When a user registration request is approved, a welcome email is sent to the user with a password reset link.

Reject Registration Requests

This topic describes how to reject registration requests in Oracle Fusion Service.

To reject registration requests:

1. Sign in as a user with a role that includes the Customer Self-Service Administrator duty role.

2. Navigate to the Service work area and click Registration Requests.

   The Self-Service Registrations screen is displayed. By default, a list of pending self-service registrations is displayed.

3. Click the Actions list, then select Reject .

4. Select one or more pending registration requests.

5. Click the Reject (# Selected) button.

   Note: The number sign (#) represents the number of registration requests that you have selected.

   The Requests to Be Rejected dialog box appears.

6. (Optional) In the Reason for Rejecting text box, enter a reason.

7. Click the Reject button.

   A message appears, confirming the number of rejected registration requests. The rejected requests no longer appear in the pending list.