Manage Self-Service Users
Users can be granted different roles. By default, when a registration request is approved for a user, they are granted the User role. However, administrators can grant or remove roles, depending on the user's intended responsibilities.
Use this topic to add and remove roles for self-service users in Oracle Fusion Service. For more information about self-service user roles, see About Digital Customer Service Roles.
To manage self-service roles for an account:
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Sign in as a user with the Customer Self-Service Administrator role.
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Navigate to the Service work area and click Self-Service Users.
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From the Self-Service Users list, select the user you want to modify.
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In the User Administration section, select or deselect one or more of the following roles:
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User
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Account Manager
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Account Administrator
Note: Removing the User role causes the removal of all privileges. The only way to restore the privileges is to submit a new registration request. Only a user with the SVC_DELETE_LAST_ACCOUNT_ADMIN_ROLE_PRIV privilege can delete the user role for the last Account Administrator. Users with the Customer Self-Service Administration role have the SVC_DELETE_LAST_ACCOUNT_ADMIN_ROLE_PRIV privilege by default. The last account administrator can only be deleted using the selfServiceRoles REST API. -
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Click Save.
A dialog appears, confirming the role modifications.