1. Implementing Digital Customer Service
  2. Technical Compatibility

Technical Compatibility

This topic describes the software versions that are compatible with this release of the Oracle Digital Customer Service offering.

Oracle Digital Customer Service is a cloud service. Oracle Digital Customer Service is delivered as a reference implementation application template on Oracle Visual Builder. When you create a new application for Oracle Digital Customer Service, use the template that matches the version of your Oracle Fusion Service. So, if you're using the latest release, use the template that matches that release number, and if you're using an older release, use the template that matches that release number.

  • The Oracle Identity Cloud Service license provided with Digital Customer Service is Oracle Identity Cloud Service Foundation. For more details, see the Related Topics section.

  • Oracle JavaScript Extension Toolkit (Oracle JET). Oracle Visual Builder includes Oracle JET bundled in with it and updates the version to uptake new features periodically. Oracle Digital Customer Service is compatible with the Oracle JET versions bundled with the corresponding versions of Visual Builder.

  • Browsers supported by Oracle Visual Builder are listed in the Supported Browser topic in the Oracle Cloud Known Issues for Oracle Visual Builder. See the Related Topics that follow.

  • Oracle Digital Customer Service isn't Break-Glass compliant as it depends on Oracle Identity Cloud Service.

  • Digital Customer Service isn't supported with Symantec Blue Coat Cloud Data Protection Gateway.

How to Determine the Version of Oracle Fusion Service

To determine the version of Fusion Service that you have installed:

  1. Sign in to Fusion Service.

  2. Select the menu next to the name of the signed-in user.

    The Settings and Actions menu appears.

  3. Click About This Application.

    The About This Application dialog box is displayed. The version number appears after the word Revision.

Related Topics