Decide Which Related Objects to Purge When You Purge Contacts

When a contact is purged, you may have to purge Service objects to comply with General Data Protection Regulations (GDPR).

You can determine whether you want to purge associated service requests (SRs) and related objects in such cases. You can also decide to purge specific objects such as SR messages.

You can decide the actions to take on the SRs and their related objects when contacts are purged from Fusion Sales and Service. To specify the actions, you must configure the ORA_SVC_SR_GDPR_OPTIONS_FOR_CONTACT profile option and select one of the values as required for your company. See Configure Profile Option for Actions to Take on SRs and Related Objects When Contacts Are Purged.