Enable Service Request Similarity

You must enable the SR Similarity feature before you can start using it in the application.

Here's how you do it.

1. Click Navigator > My Enterprise > Offerings.

2. On the Offerings page, select the Service offering.

3. Click the Opt In Features button.

4. On the Opt In: Service page, select Enable check box for the Service Adaptive Intelligence feature.

5. Click the Features (pencil) icon.

   The Edit Features: Service Adaptive Intelligence page is displayed.

6. Select the Enable check box for the Service Adaptive Intelligence feature.

   

7. Click Done, and then on the Opt In: Service page, click Done again.

   The Service Request Similarity feature is now activated.

   Note: You can also enable this feature by setting the SVC_ENABLE_SIMILAR_SR profile option to Yes.

8. Verify and test the feature in the application:

   1. Navigate to service requests in the application.

   2. Click an existing service request.

   3. Click the Restore Pane arrow.

      If you can view the Similar SRs tab, the feature has been enabled.

   4. Click the Similar SRs tab.

      You can test and start using this feature.