Enable Users to Mark a Message as Containing Personal Information (PII) and Set the Message Subtype Value

You may want to allow an agent to mark a message as containing Personal information and provide additional classification by setting the subtype value on the message.

For these options to be available to users, you must enable the ORA_SVC_SHOW_ADDITIONAL_FIELDS_IN_MESSAGES profile option. The default value of this profile option is None.

To enable the ORA_SVC_SHOW_ADDITIONAL_FIELDS_IN_MESSAGES profile option:

1. Sign in as a setup user or administrator.

2. Navigate to the Setup and Maintenance work area.

3. Open the Tasks panel tab and click Search.

4. Search for and select the Manage Administrator Profile Values task.

5. On the Manage Administrator Profile Values page, navigate to the Search region.

6. In the Profile Option Code field, type ORA_SVC_SHOW_ADDITIONAL_FIELDS_IN_MESSAGES, and then click Search.

   The ORA_SVC_SHOW_ADDITIONAL_FIELDS_IN_MESSAGES profile option is displayed in the Search Results: Profile Options region.

7. In the Profile Option Levels region, set the Profile Value for the Site Profile Level to one of these values:
   • Both: Show both PII and Subtype fields in the message header.
   • Message Subtype: Show just the Subtype field in the message header.
   • None: The default value. Do not show any additional fields in the message header.
   • PII: Show only PII field in the message header.

   

8. Click Save.