Overview of the Integration

Integrating with Microsoft Exchange Server allows you to streamline your service email delivery giving more options and fewer potential failure points.

Create one redirect rule to one of your support mailboxes which is then monitored by Oracle Engagement Cloud (OEC) and the Microsoft Exchange API.

The following graphic shows a high level overview of the integration:

Note: These procedures require certain set up tasks be done in Microsoft Exchange Server. For information on this, you must consult the Microsoft documentation.