Set Up Interactive Components for Your Slack App

This is a required step from "How You Set Up a Slack Channel for Your Fusion Application".

Interactive components are action buttons that are displayed on Slack messages. Users can take these actions on the messages in Slack, which are sent from Fusion Sales and Service.

For example: When an SR is forwarded to a Slack channel, users can click Reply to reply to an SR. They can then add their response in the resulting dialog.

To set up interactive components for your Slack app:

1. In the Features region of your Slack app, click Interactivity and Shortcuts.

2. In the Interactivity region, turn on the interactivity.

3. In the Request URL field, set the request URL to https://pod_name:443/crmRestApi/collaborationResources/latest/actions, where pod_name is the name of the Oracle Fusion Sales and Service instance provisioned for you.

4. Click Save Changes.