How do I create Oracle Digital Assistant as an agent

Oracle Digital Assistant (ODA) can be configured to work with your live agents to resolve your end users' issues. You setup your ODA as an agent similar to your live agent setup in Fusion, then some extra setup is necessary in IDCS and the Oracle Digital Assistant applications.

Create your ODA user

1. Navigate to My Team > Users and Roles
2. Click the + button to add a new user
3. Enter your ODA agent information:
   1. Enter last name and first name.
   2. Enter the email address. This doesn't ned to be a valid email address)
   3. Enter the user name. This will be the ODA sign in name you'll use.
   4. Deselect Send user name and password.
   5. Select Employee for Person Type.
   6. Select your Legal Employer.
   7. Select your Business Unit.
   8. Select your Resource Role, such as Customer Service Representative.
   9. Click the Auto Provision Roles button.
   10. Click Save and Close.

Add the Chat Agent Role

1. Navigate to Tools > Security Console.

2. Click the User tab.

3. Enter the ODA user name.

4. Select your user.

5. ClickEdit.

6. Click Add Role.

7. Enter Chat Agent in the search field.

8. Select the Chat Agent role (ORA_SVC_CHAT_AGENT_ABSTRACT).

9. Click Save and Close.

10. Click Reset Password.

11. Select Manually change the password.

12. Enter a new password, using at least 8 characters and 1 number.

13. Click Reset Password.

    Note: You must wait a full 24 hours for Oracle Identity Cloud Service to sync your Fusion users and roles. If you need to sync manually, see the following steps.