Load Contextual Data
In addition to the LLM, Triage and Resolution AI Agents need access to enterprise data specific to your business. This provides context, so that the predictions and suggestions from AI are precise and optimal. The contextual data includes:
- Knowledge articles
- Resolved service requests
- SR category list*
- Service product catalog*
where * indicates that the marked contextual data is not needed for the Resolution Agent setup.
This involves manually uploading the contextual data (except Knowledge Articles) to a RAG tool.
To load contextual data, you need to: