Configure File Attachment Types

You can control the types of files that authors can attach to articles by editing the list of allowed file extensions.

You can enable or disable file attachments to articles when you define the article content types. Agents and other users can then download or view the attached files while using knowledge.

1. Go to Setup and Maintenance, and from the Service offering, select Knowledge Management.

2. Select Manage Knowledge Files and Images.

3. In the Allowed file extensions text box, add the file extension you want to allow.

   You can allow all file extensions by clicking Allow All or entering *.

4. Click Save.

Note: You enable file attachments in specific content types when you create and define content types.