Insert Reusable Articles in an Article

Reusable articles are a special type of article, which can be inserted into other articles. With reusable articles, you can create content once and use it in multiple articles, allowing you to maintain the content in the reusable article in one place.

For example, many organizations have a yearly copyright statement that is included in the text of all their articles. By creating a reusable article that can be updated yearly when only part of that statement, such as copyright year, needs to be changed, your author can save time.

Note: A reusable article can only be inserted in standalone articles.

This topic explains how to:

• Create Reusable Articles
• Insert Reusable Articles
• Find Articles Containing a Reusable Article

Create Reusable Articles

To create a reusable article:

1. Navigate to the article list page.
2. Click Create Article and scroll to search for the reusable article content type for your department. For example, Reusable Service Article.

   The application opens the editor to create a new reusable article.

3. In the Name field, type the name of the reusable article.
   Note: This name will not appear anywhere in a published article containing the reusable article.
4. In the Replacement text field, enter the content which you will be inserting in other articles.
5. Click Create.

   The reusable article is created in Draft state. Once you have finished editing your reusable article, you will need to publish it, so that it is available to end users.

6. From the actions menu, click Publish.

   The reusable article is now in Live status.

   Note: If you unpublish (change status from Live to Draft) a reusable article, articles containing the reusable article will not display the content of the reusable article. However, the content of the containing article will still be displayed.

Insert Reusable Articles

To insert a reusable article in an article:

1. Navigate to the article list page.
2. Open the article in which you want to insert the reusable article.
3. Click Edit.
4. Click in the field where you want to insert the reusable article.
5. Click on the + icon, and click Reusable Article.

   The page displays the list of all the reusable articles available to you.

6. Search for the reusable article you want to insert and click on it.
7. Click Insert Reusable Article.

   You can see the reusable article inserted as a dotted rectangular box in your article. The box contains the state, name, ID, and content of the reusable article.

8. Click Save.

Note: If the reusable article in not published to Live status, the content of the reusable article will not appear in your article.

Find Articles Containing a Reusable Article

To find the list of articles containing a reusable article:

1. Navigate to the article list page.
2. Click in the search pane and choose the Contains Reusable Article filter.

   A text box appears, requesting additional details.

3. Type the ID of the reusable article in the text box, and press Enter.

   This lists all the articles which contain the reusable article for which you searched.