Add the Queue Owner to the Page Layouts for Queues

You need to do this process only once.

To add the Queue Owner field to the page layouts for queues:

1. Sign in to the application as an administrator or setup user.

2. Within a sandbox, navigate to Application Composer.

3. In the Application field, select CRM Cloud from the drop-down list.

4. Search for Queue.

5. Click Standard Objects > Queue.

6. Click Pages.

7. Depending on your company's requirements, add the Owner field to some or all of the following page layouts for queues: Landing Page Layouts, Creation Page Layouts, and Details Page Layouts.