Assign an Owner to a Queue

Once you add the Queue Owner field to the queues page layouts, you can assign an owner to a queue anytime.

1. On the Queues page, select the name of the queue for which you want to assign an owner.

2. In the Name column, click the name of the queue.

3. In the Summary page, click the Owner drop-down list.

4. Search for and click the name of the owner from the displayed list.

   Note: You can also start typing the name that you're searching for, and click Search.

5. Click Save.

The queue is assigned to the owner that you selected.

Note: You can also assign a queue owner to a queue while creating or editing a queue, depending on how you modify your page layouts.