Help Desk Request Details Page

On the Help Desk Request Details page, you can review the help desk request, add messages, copy, or edit the request.

On the details page, you can:

• Click Back to return to your search results on the My Help page.

• Click the edit icon to access the request in edit mode.

• Send a message to the agent that's assigned to the request.

  • Enter your message in the Subject field and click Send.

• Close the request by clicking on the command bar and selecting Close Help Desk Request.
• Copy the Help Desk request by clicking on the command bar and selecting Copy Help Desk Request.