1. Using Help Desk
  2. Overview of the Help Desk Request Full Details Page

Overview of the Help Desk Request Full Details Page

To edit multiple fields related to the selected help desk request record, use the Help Desk Request Full Details page.

Here's how you access the full details page. On the Help Desk Request Details page, click the icon highlighted as shown in the following screenshot:

Image shows the help desk request full details page.

Here's the Full Details page:

Figure shows the help desk request full details page.